Questions
How long do I have to return something?
Returns are accepted within 30 days. See our returns page for how to start one.
Can I change or cancel my order?
Write to us within 12 hours of ordering and we will change or cancel it. After that it has usually been packed.
Do you ship to PO boxes?
Rope goods, yes. We do not ship candles to PO boxes.
How do I look after a rope lead?
Rinse it in cool water and hang it to dry. Do not put it in the dryer.
How do I reach you?
Email hello@mastandwax.example. We answer within one business day, Monday to Friday.